Job Description

Join to apply for the Call Center Representative I role at Ryder System, Inc.

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Summary

The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

Remote Position

This is a remote call center position.

4 weeks of remote training starting Monday, February 9, 2026.

Must be open to working all shifts - 1st, 2nd and 3rd shift and weekend hours. Schedules are based on business needs. This is a 24 hour call center.

Pay is $18.00/hr for 1st shift, additional $1.00/hr for 2nd shift and $1.50/hr for 3rd shift.

Essential Functions

• CUSTOMER SERVICE: Assist customers experiencing a vehicle breakdown, execute customer communication protocol for vehicle breakdowns and PM scheduling and follow-up, and provide vehicle status updates. Improve the quality and consistency of customer communications and ensure customers expectations are met. Drive improvement of Customer Satisfaction Index (CSI) scores.
• WORK FLOW MANAGEMENT: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times. Coordinate with on-call technicians, rental counter team, and the customers drivers and dispatch teams to identify repair requirements and available substitute units. Coordinate outside repair with vendors and customers.
• ADMINISTRATIVE: Effectively handle all incoming calls and follow up calls. Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, etc. All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives are required to participate in QA reviews.

Additional Responsibilities

• Performs other duties as assigned.
• Contribute to making the call center a great place to work.
• Display a courteous and positive attitude daily.
• The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays.

Skills And Abilities

• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers experiencing a breakdown.
• Strong verbal and written communication skills.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.).
• Ability to work independently and as a member of a team.
• Detail oriented with excellent follow-up practices.
• Apply effective phone skills.
• Ability to work in a fast paced environment with occasional process changes. Embrace change and growth as the call center is growing at a rapid pace.

Qualifications

• H.S. diploma/GED required.
• Three (3) years or more in Customer Service with issues resolution required.

Travel: None

DOT Regulated: No

Job Category

Customer Service

Compensation Information

Pay Type: Hourly

Minimum Pay Range: $18.00

Maximum Pay Range: $18.00

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice For Applicants

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees

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