Customer Support Representative – Bilingual (English/Spanish)
📍 Location: Toledo, OH 43659
💲 Pay Rate: $20.00/hour
🕗 Shift: 8:00 AM – 6:00 PM | Monday to Friday
📅 Training: ~4-week instructor-led training | In-office: Monday through Friday
💼 Hybrid Schedule (Post Training): In-office Tuesday–Thursday, remote Monday & Friday
Are you passionate about delivering exceptional customer service? Do you speak both English and Spanish fluently—particularly Mexican or Puerto Rican dialects? If so, we want to hear from you!
We are looking for a Customer Support Representative to join our growing team in Toledo, Ohio. In this hybrid role, you’ll serve as the first point of contact for customers, helping them with inquiries related to our products and services. You’ll play a key role in maintaining our high standards of service and ensuring a seamless customer experience.
🌟 What You'll Do:
Handle incoming customer calls, emails, and web inquiries professionally.
Support customers with product information, website navigation, and warranty claim processes.
Document interactions accurately in internal systems.
Provide follow-up communication and support as needed.
Promote our brand by introducing customers to new products and programs.
📈 Key Success Metrics:
Call quality scores
Customer satisfaction feedback
Accuracy and completeness of case documentation
Schedule adherence and attendance
✅ What We're Looking For:
Minimum Qualifications:
High School Diploma or GED (Associate’s or Bachelor’s Degree is a plus)
1+ year of experience in a customer-facing role
Preferred Experience:
1–3 years of customer service experience
Experience in a team-based setting
Familiarity with building materials (a bonus!)
Skills & Abilities:
Bilingual in English and Spanish (Mexican or Puerto Rican dialects preferred)
Excellent verbal and written communication skills
Strong data entry and typing skills
Proficient in Microsoft Office (Outlook, Word, Excel)
Organized, detail-oriented, and a great problem solver
Ability to work independently and stay motivated in a fast-paced environment
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