Job Description

Delivery & Set-Up Driver

Position Profile:

The Delivery & Set-Up Driver is tasked with the efficient and high-quality pick-up, relocation, and delivery of office equipment in a safe manner. This role may involve the installation and networking of equipment upon delivery to customers. The professionalism and quality of conduct displayed by the driver can directly impact future customer purchase decisions. The driver is also responsible for providing basic training on the delivered device(s) and must meet all federal DOT requirements as well as Delivery Safety Standards.

Job Duties and Responsibilities:

• Ensure safe and accurate delivery of equipment to the designated location.
• Maintain logbooks in accordance with DOT regulations, whether electronic or manual.
• Conduct pre- and post-trip vehicle inspections to ensure safety, cleanliness, and compliance with all DOT and state laws.
• Perform simultaneous pick-up of products during deliveries to minimize costs.
• Execute basic connected installations, including setting up IP addresses, downloading print drivers, removing hard drives when necessary, backing up and uploading customers' existing address books, and providing basic customer training on standalone and network printing devices.
• Participate actively in Safety Programs.
• Pre-call customers when necessary.
• Achieve expected productivity levels aligned with assigned workload and experience.
• Demonstrate excellent technical skills and customer relation skills.
• Identify and address customers' needs, referring calls to the appropriate party as required.
• Provide constructive feedback to the service and process team regarding networking and installation initiatives.
• Offer basic customer training on standalone and network printing devices.
• Complete technical training on new equipment as required.
• Maintain a professional appearance by adhering to the driver uniform standards.
• Contact Dispatch and/or the service department if a technician is needed.
• Verify that equipment configuration matches the Bill of Lading, traveler, or other provided documentation.
• Ensure equipment is properly loaded and secured in the van/truck.
• Use a phone to capture electronic customer signatures upon completing scheduled transactions.
• Ensure all paperwork is signed and processed correctly as required.
• Load and off-load trucks as needed.
• Assist in training new Delivery Drivers on new products and proper loading techniques when applicable.
• Follow all accident/incident reporting guidelines and procedures.
• Conduct cycle counts and inventory reconciliation when required.
• Reconcile inventory at the end of the day based on route completion and report any discrepancies.
• Meet productivity and quality standards as outlined by the manager.
• Manage inventory valued at up to $1,000,000.
• Overnight stays may be required.
• Operate and use warehouse equipment such as forklifts, stair climbers, and pallet jacks.
• Perform additional duties as assigned.

Qualifications (Education, Experience, and Certifications):
Required:

• A safe driving record and history.
• Online technical training focused on networking and installation.
• On-the-job training with field technicians at customer locations or at the Transfer Center.
• Eligibility to drive a commercial vehicle according to FMCSR regulations.
• Valid driver's license in accordance with company policy.
• A minimum of two years of medium-duty truck driving experience.
• Successful completion of a road test.
• A valid and current medical card.
• Be at least 20 years of age, properly licensed in the current state of residence.
• High school diploma or equivalent education.
• A valid commercial driver's license if applicable per state regulations.
• Ability to read maps and utilize electronic GPS.
• Overnight stays may be required based on DOT regulations or peak periods.

Knowledge, Skills, and Abilities:

• Ability to physically handle oversized and heavy equipment.
• Capability to identify at-risk behaviors and make quick corrections.
• Strong customer presentation and communication skills.
• Familiarity with and ability to learn smart phones and tablets with handheld electronic technology.
• Basic computer skills.
• Adequate technical skills to install and network equipment.
• Methodical approach to resolving problems.
• Adequate reading, math skills, and legible handwriting.
• Certification on the operation and use of warehouse equipment such as forklifts and stair climbers may be required.

Working Conditions, Mental and Physical Demands:

• Working conditions could result in serious injuries if appropriate lifting or moving procedures and road rules are not followed.
• Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.
• Physical effort is required to lift equipment weighing up to 100 pounds and move equipment that may weigh up to 1,000 pounds.
• Work assignments are diversified, including interpreting, comprehending, and applying complex materials, data, and instructions, as well as preparing, providing, and conveying diversified information.
• Typically, work occurs in a variety of conditions, including office, warehouse, and van/truck environments with adequate lighting and ventilation and a normal range of temperature and noise levels.
• Frequent exposure to chemical solvents and cleaners.
• Ability to work independently.

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.

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