Volkswagen of America is searching for a Consultant(open-ended contract) for professional support for ODIS Diagnostic Software, Wi-Tech Diagnostic Software and VAS diagnostic tools used by Audi, Lamborghini & Volkswagen technicians. Support consists of phone-based and written communication development.
Hybrid- 3 days onsite
Role Responsibilities (Phone-Based Support) 70%
• Provide Dealership technical support via phone for VAS diagnostic products, applicable software and coordinate all questions and concerns with appropriate contacts
• Maintain database for support transactions
• Coordinate with diagnostic specialist to tele-diagnose dealer concerns
• Coordinate the transfer of all hardware-related assistance requirements to the responsible vendor
• Coordinate and transfer all vehicle related concerns to the Technical Helpline or Product Support
• Provide aftermarket diagnostic support
• Provide pass-through programming support
• Maintain and improve diagnostic tool & software FAQ information posted on Service Net
Role Responsibilities (Diagnostic Feedback Support) 25%
• Manage and investigate dealership feedback and field reports regarding diagnostic software and tool concerns.
• Conduct thorough root cause analysis to identify and resolve diagnostic test plan issues.
• Use VW internal systems to gather data for issues analysis and prioritization
• Track progress of specific assigned issues using database tracking system
• Work with dealer partners to gather all needed information necessary to evaluate feedback requests
Role Responsibilities (Communications) 5%
• Develop dealer /corporate internal communications on VWGoA vehicle diagnostic systems and process topics as needed
• Author and validate these topics for standardized publications that include Service Information bulletins, FAQs, Error Code lists and “Quick Links” documents as needed
Required Skills
• Diagnostic service experience and a high level of serviceability knowledge
• Technical familiarity with Volkswagen/Audi products
• Working knowledge of typical business computer applications including spreadsheets, presentations and word processing software
• Familiarity with OEM and aftermarket diagnostic tools
• Able to work both independently and within a structured corporate and international team environment
• Ability to maintain a professional phone demeanor and etiquette in challenging situations
• Ability to understand, author and edit technical publications outcomes appropriate for the broad range of dealership personnel readership.
• Microsoft - Word, Excel, Access Database, PowerPoint & Adobe Acrobat.
• Must be familiar with obtaining and managing screen capture files for integration into authored publications.
• Proficiency in communicating ideas, plans and concepts to decision makers and stakeholders
Desired Skills
• Experience with VWGoA service diagnostic systems or similar OEM diagnostic systems
• Experience with VWGoA ODIS diagnostic platform
• German language knowledge
Required Education and Years of Experience
• Associates degree or 5 years of demonstrated experience
• Automotive after-sales process knowledge
...through preeminent programs in patient care, education, and research. Organization: Anesthesiology Job Summary: Lead Anesthesia Tech Vanderbilt University Medical Center $10k Signing Bonus Relocation Available to Qualified Candidates Your Role:...
...total car care at more than 465 franchised tire and automotive service centers under Big O Tires. TBC is headquartered in Palm... ...to talk to you! We are hiring newly experienced and seasoned delivery drivers.Our Service and Delivery Drivers are responsible for delivering...
...POLICE RECORDS SPECIALIST Department: Police Department Division: Support Services Pay Grade: Grad e 120: $43,489.03 - 63,059.09 Annual Salary ($20.91 - $32.32 Hourly Rate) FLSA Status: Non-Exempt, Full-Time, 40 hours per week, Eligible for Benefits...
...compensation! Our talented team works together to provide the best customer service possible by phone, email, or text. This allows our loan officers to have more free time throughout the day and sell more loans! We are looking for someone with at least two years of experience,...
GQR Healthcare-Allied is seeking a travel RDN - Registered Dietitian Nutritionist for a travel job in Fort Worth, Texas. Job Description & Requirements ~ Specialty: RDN - Registered Dietitian Nutritionist ~ Discipline: Allied Health Professional ~ Start Date...