Job Description

Job Description

Job Description

Description:

The Guest Experience Specialist will be the first impression for guests entering our Main Venue, vibrant outdoor courtyard (home to Rose & Rye), and Rooftop Social—our open-air rooftop bar with sweeping views, fire pits, and signature cocktails. This is a dynamic and highly visible position that goes far beyond traditional hosting. You’ll be responsible for greeting guests, managing flow across three unique spaces, and supporting a variety of upscale events and activations.

Essential Duties and Responsibilities

- Demonstrate professional and courteous behavior at all times through knowledge of the company culture, organizational structure and general philosophy

- Welcome and engage all guests with warmth, professionalism, and enthusiasm

- Manage reservations, walk-ins, and waitlists across multiple venue spaces

- Direct and escort guests to appropriate areas: Rooftop Social, Courtyard, or the second-floor venue

- Communicate clearly with service teams, managers, and event coordinators to maintain smooth guest flow

- Serve as an informational guide—explaining current events, venue features, and guest options

- Monitor venue pacing, capacity, and transitions during high-volume periods or special events

- Support event operations including private parties, weddings, cocktail classes, music nights, and more

- Manage reservation system

- Maintain an elevated, well-groomed appearance aligned with the upscale brand of Arts Alley

Additional Duties

- Participate in ongoing education and training

- Attend team/department meetings

- Other duties as assigned

Essential Behavior Requirements

- Celebrate True Hospitality: Delight guests with heart and intention. Anticipate guest needs. Treat every guest like your only guest. 1+ year of experience in upscale guest services, or event hosting.

- Be Fully Present: Clear your mind of distractions and bring your full energy to every guest interaction. We’re not just serving—we’re creating magic. That means every smile, every conversation, every moment counts. Your presence is part of your uniform—just as important as what you wear.

- Show Confidence: Stand tall, smile genuinely, and make direct eye contact. Confidence is contagious, and it starts with your presence. Never lean on tables, counters, or surfaces.

- Full Hands in, Full Hands Out: Always move with purpose, bus tables, run food, interact with guests and teammates. Own your section.

- Handle Food & Drinks Professionally: Handle glasses by the base or stem. Handle utensils by the handles. Never touch eating surfaces with your hands.

- Know Our Story: Understand our menus, mission, courtyard, rooftop, and event spaces. Share our story proudly.

Minimum Qualifications

- Education or Experience - High school diploma or general education degree (GED); or one to two years related hospitality experience and/or training; and/or equivalent combination of education and experience.

- Language Skills- Must have developed language skills to the point to be able to: read, analyze and interpret general business documents, financial reports and government regulations. Ability to write reports, business correspondence and procedure manuals. Actively participates in discussions. Ability to effectively present information and respond to questions from management, clients, customers and the general public.

- Mathematical Skills - Requires mathematical development sufficient to be able to: read and interpret financial information and prepare budgets. Deal with a system of real numbers, probability and statistical inference. Apply fraction, percentage, ratio and proportion. Possesses sharp ability for attention to detail (able to quickly identify variances in standards), working efficiently and flexibly. Ability to multi-task and be highly organized while working under pressure.

- Reasoning Ability - Must have developed reasoning skills to be able to: positively identify problems, collect data, establish facts, draw valid conclusions and provide a viable solution. Solve practical problems and deal with situations professionally and efficiently. Ability to interpret and analyze a variety of instructions or policies in written, oral, diagram or schedule form.

Physical Requirements

- Non-slip shoes are recommended

- Ability to pass pre-employment drug test, background check

- Requires walking, sitting and standing to a significant degree, reaching, handling, climbing, balancing, kneeling, crouching, stooping, talking, hearing, seeing and smelling

- Lifting up to 100 lbs. maximum with frequent lifting and/or carrying or transporting of food, objects or equipment weighing up to 75 lbs.

- Outside environmental conditions such as wind, rain, cold, snow, extreme heat, etc.

- Inside environmental conditions protected from weather conditions. Potential exposure to cleaning solvents and/or fumes. Exterior environmental conditions may or may not be protected from weather, including temperature changes (cold, heat, humid, wet)

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