Job Description

Job Responsibilities

Season Pass Processing

• Operate Pass Portal accurately and efficiently.
• Handle cash with precision and care.
• Sell season passes (new and renewals).
• Take and upload photos for season passes.
• Print and distribute season pass cards.
• Provide accurate pricing information and highlight season pass benefits.
• Process parking refunds as needed.

Ticket Selling

• Sell tickets and upsell to season passes when appropriate.
• Understand and explain all promotions and discounts.
• Process coupons accurately.

• Follow proper cash handling procedures.

Ticket Scanning

• Scan tickets and respond appropriately to scanner messages.
• Ensure only guests with valid tickets, season passes, or hand stamps are admitted.
• Direct guests without valid tickets to the ticket booth.
• Notify supervisor of issues or concerns as indicated by scanners.
• Ensure compliance with ticket type restrictions during group events and buyouts.
• Direct guests who receive free drink wristbands to Guest Services for proper distribution.

Re-Entry Hand Stamping

• Apply hand stamps accurately for re-entry.
• Alert supervisor when supplies are low.

Park Knowledge

• Demonstrate familiarity with Guest Services and park-wide policies.
• Provide accurate information from the FAQ handout.
• Know the locations and schedules of attractions, shows, restrooms, lockers, strollers, and other guest amenities.
• Remain up to date on daily changes such as ride closures, weather impacts, and event schedules.
• Guide guests to appropriate services or locations as needed.

Requirements

• Ability to maintain a positive attitude and constant smile.
• Ability to use radio communication codes accurately and efficiently.
• Ability to maintain a neat, clean, and professional appearance.
• Ability to assist in maintaining a clean and safe work area.
• Ability to communicate effectively and clearly.
• Ability to enforce park policies while addressing guest concerns in a friendly manner.
• Ability to work in all Guest Services locations.
• Ability to handle cash transactions efficiently and accurately.
• Ability to report for scheduled shifts consistently.
• Flexibility to work various shifts, including weekends and holidays.
• Ability to participate in training session to enhance customer service and transaction skills.
• Hosts who are a minimum of 18 years old must pass background check.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Kentucky Kingdom Theme and Water Park

Job Tags

Holiday work, Shift work,

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