Help Desk Analyst Job at Inclusion, Chicago, IL

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  • Inclusion
  • Chicago, IL

Job Description

Description

The Help Desk Analyst is a vital part of our IT support team, providing essential assistance to employees and contractors in resolving technical issues related to hardware, software, and network connectivity. This part-time role is based in Chicago, Illinois, and supports a dynamic work environment. The analyst will be responsible for responding to support queries, troubleshooting problems, and ensuring timely resolution to maintain productivity across the organization.

Responsibilities

  • Respond promptly to user inquiries and support requests via phone, email, or in-person.
  • Troubleshoot hardware and software issues and provide effective solutions.
  • Document all interactions and resolutions in the ticketing system for future reference.
  • Assist with the setup and configuration of new devices and software.
  • Provide training and support to staff on IT-related issues as needed.
  • Collaborate with IT team members to escalate issues requiring higher-level support.
  • Maintain a positive attitude while handling challenging situations and provide excellent customer service.

Requirements

  • High school diploma or equivalent; further education is a plus.
  • Prior experience in a help desk or technical support role preferred, but not required.
  • Basic understanding of computer systems, mobile devices, and networking.
  • Strong problem-solving abilities and attention to detail.
  • Excellent communication and interpersonal skills.
  • A willingness to learn and adapt to new technologies.

Job Tags

Part time, For contractors,

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