Help Desk Specialist Job at Groves Capital, New York, NY

blE3TklFaDRSS2NXN2liQlFNQ0ZDZjJyMXc9PQ==
  • Groves Capital
  • New York, NY

Job Description

We are currently seeking a diligent employee who will be Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Also has to be able to complete Break/fix tasks as it relates to assessing and repairing Hardware.

Primary Responsibilities

* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
* Respond to queries either in person or over the phone.
* Train computer users.
* Maintain daily performance of computer systems.
* Respond to email messages for customers seeking help.
* Ask questions to determine nature of problem.
* Walk customer through problem-solving process.
* Install, modify, and repair computer hardware and software.
* Clean up computers.
* Run diagnostic programs to resolve problems.
* Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
* Install computer peripherals for users.
* Follow up with customers to ensure issue has been resolved.
* Gain feedback from customers about computer usage.
* Run reports to determine malfunctions that continue to occur.
* Be proficient in the area of Break/Fix repairs to existing equipment that comes in.

Job Tags

Full time, Local area,

Similar Jobs

DEZ Development LLC

Architectural Trainee Job at DEZ Development LLC

Overview DEZ Development, a fast-growing design and development firm, is seeking a motivated Architectural Intern to join our team. We specialize in residential and multi-family housing projects and are looking for someone eager to gain real-world experience while contributing... 

Chengdu Qiebao Enterprise Management Consulting Co., Ltd.

Director of Antenna Sales. Job at Chengdu Qiebao Enterprise Management Consulting Co., Ltd.

1. Permanent residency green card in the United States; 2. Experience in selling modules for consumer electronics such as antennas. Responsible for connecting with top North American mobile phone and electric vehicle customers to achieve sales of the companys antenna ...

NAVAIRWARCENAC DIV (DON)

AEROSPACE ENGINEER Job at NAVAIRWARCENAC DIV (DON)

 ...Appointment type: PermanentWork schedule: FulltimeService: Competitive; Promotion potential: NoneJob family (Series): 0861 Aerospace EngineeringSupervisory status: NoSecurity clearance: SecretDrug test: NoFinancial disclosure: NoBargaining unit status:... 

Monarch Steel Company, Inc.

Junior Business Analyst Job at Monarch Steel Company, Inc.

Overview Under guidance of the Sr. Business Analyst, the Business Analyst will facilitate assigned projects by serving as a liaison between users and developers, setting and communicating goals, and evaluating and refining results.Essential Duties And Responsibilities... 

Paycom Payroll Llc

IT GRC Analyst - Compliance Job at Paycom Payroll Llc

 ...2, PCI-DSS, FFIEC, PIPEDA, GDPR and other compliance activities. Ensure that data-related business requirements for protecting Paycom's sensitive data are clearly defined, communicated, understood and considered as part of operational planning and prioritization....