Job Summary
The instructional designer will be responsible for the design, creation, and delivery of new learning content for Operations Support Associates and Customer Service Representatives supporting field service operations in WSS division for an ERP system migration project. They collaborate with subject matter experts to determine course design, delivery formats, and course manuals.
CORE RESPONSIBILITIES AND TASKS
• Create and maintain instructional materials including courses, curriculum, student guides, training manuals, and system documentation for a new ERP system
• Work closely with leadership and subject matter experts to design, create, and deliver a variety of training to teams within the Water Solutions and Services division.
• Use technical writing techniques to translate complex concepts into easy-to-understand language
• Simplify complex information and communicate it to non-technical audiences
• Design content to optimize learning and simplify course offerings
• Create visual, audio and/or interactive learning content
POSITION REQUIREMENTS (INFORMATION PROVIDED BELOW WILL BE USED IN THE JOB POSTING PROCESS)
1. FORMAL EDUCATION:
• Bachelor’s degree in HR, Training, or Education preferred with 3 years of applicable work experience
2. KNOWLEDGE & EXPERIENCE:
• Experience with ERP system, such as SAP or Oracle, preferred, not required
• Experience with SAP Enable Now / WalkMe experience a plus
• Knowledge and/or experience related to water industry preferred, not required
• Experience with LMS content management and creation systems, such as Articulate 360, preferred, not required
• Prior experience as a trainer or similar position preferred, not required
• Excellent interpersonal and verbal/written communication skills
• Knowledge of various teaching methods and approaches
• Organizational and time management skills include the ability to prioritize multiple projects/tasks
• Able to execute tasks with high levels of autonomy in an unstructured environment
• Agile mindset requiring flexibility and open-mindedness and willingness to adjust to changing project direction
• Strong understanding of general business concepts/processes
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint)
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