Job Description

**Description:** IAM Hourly represented employees who currently work at the main \(Sunnyvale/Palo Alto\) unit, Santa Cruz, VAFB or Eastern Range facilities must apply to open requisitions on Brass Ring to be considered for the position\. This occupation requires the repair and servicing to the module level of desktop and laptop computers, printers, servers and associated peripherals\. Ensure proper connection and user access to the desktop and laptop computers and peripheral devices via wide area networks\. Assist technicians to repair and reconfigure, to the module level, desktop and laptop computers, printers, servers and related peripherals\. Assist technicians in determining if target computer or printers need replacement verses replacing defective modules or components\. Perform system upgrades, modification or hardware reconfiguration and component or module exchanges of existing computer equipment\. Install engineering and field change orders as specified by the manufacturer including but not limited to disk drives, board and component substitutions\. Interpret system error messages, invoke debuggers, install virus protection patch software utilizing authorized version levels\. Install new images on target computers as necessary and coordinate with designated suppliers to recover lost data as necessary to establish an operational computer\. Select correct equipment, parts, hardware and software diagnostic and troubleshooting tools to perform repair and maintenance services\. Assist technicians to determine and implement the appropriate sequence of operations to repair, upgrade, install or configure desktops and laptops, and printer and server devices and associated peripherals\. Respond to assigned trouble calls and service requests to coordinate with clients to address desktop, laptop, printer and server problems\. Ensure process closure and tracking of open services requests\. Complete all required administrative reports associated with Site Certification protocol to ensure proper audit trail of desktop and laptop repairs\. **Basic Qualifications:** - Must possess A\+ certification and Microsoft Certified Systems Engineer \(MCSE\) certification\. - Typically requires completion of an AS degree in Electronics Technology or Computer Technology from a junior college or technical institute, or equivalent experience\. - Must have a minimum of 2 years hands on experience in working desktop and laptop repair and maintenance problems associated inclusively with Microsoft Windows based platforms and the Microsoft suite of products\. - Must possess a valid State of California Class C driver's license and be willing to operate a company vehicle to travel to customer sites\. **Desired Skills:** - HP warranty Certification - Microsoft AA certification - solid interpersonal skill set\. - Working knowledge of Service Central, JITA, and other IT tools - Strong customer service focus with experience in face\-to\-face customer interactions **Clearance Level:** None **Other Important Information You Should Know** **Expression of Interest:** By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match\. Should this match be identified you may be contacted for this and future openings\. **Ability to Work Remotely:** Onsite Full\-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility\. **Work Schedules:** Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees\. Schedules range from standard 40 hours over a five day work week while others may be condensed\. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits\. **Schedule for this Position:** Standard Monday to Friday 40 hour work week The base range for this position in California is $26\.88 \- $46\.34\. Benefits offered: Medical, Dental, Vision, Life Insurance, Short\-Term Disability, Long\-Term Disability, 401\(k\) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays\. The wage range and benefits summary is a general guideline and is governed by the applicable collective bargaining agreement when extending an offer\. **Lockheed Martin is an equal opportunity employer\. Qualified candidates will be considered without regard to legally protected characteristics\.** **The application window will close in 90 days; applicants are encouraged to apply within 5 \- 30 days of the requisition posting date in order to receive optimal consideration\.** At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges\. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work\. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility\. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work\. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility\. If this sounds like a culture you connect with, you're invited to apply for this role\. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs , and apply for roles that align with your qualifications\. **Experience Level:** Hourly/Non\-Exempt **Business Unit:** SPACE **Relocation Available:** No **Career Area:** Technicians **Type:** Full\-Time **Shift:** First

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Hourly pay, Holiday work, Full time, Temporary work, Remote job, Relocation, Flexible hours, Shift work, Monday to Friday,

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