Job Description

Brief Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure rosters and player identification match registration documents
Provide courteous and friendly service to all guests
Resolve guest complaints with or without the assistance of supervisory personnel
Monitor and limit access to player and spectator areas to those authorized
Ensure event areas are properly configured prior to the commencement of play
Ensure events begin and conclude on time
Respond to any unusual circumstances (e.g. accidents, injuries, altercations, etc.)
Ensure Manager on Duty is aware of progress/status of play and unusual circumstances
Monitor event areas for unusual activity
Act as scorekeeper as required
Complete end-of-shift reports in accordance with property standard procedures
Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (Sports/Tournament Director, Manager on Duty, etc.) and/or the General Manager
Requirements
Demonstrated leadership ability
Display strong verbal communication skills
Display professionalism in appearance and interaction with guests
Detail oriented and possess outstanding organizational skills
Ability to remain calm and focused in a high-volume, fast-paced environment
Ability to work in difficult and stressful environments
Ability to prioritize and perform multiple tasks simultaneously
Ability to remain calm and professional in emergency situations
Availability to work evenings, weekends, and holidays if necessary
Qualifications
Education and/or Experience: No prior experience or training is required. Experience managing large groups of people or de-escalating emotionally charged situations is highly preferred.
Language Skills: Ability to communicate with guests/participants in English. Other language skills are desirable.
Mathematical Skills: No math skills higher than basic addition and subtraction is required.
Computer Skills: Use of a windows-based workstation and associated property-specific software for the management of leagues and/or tournaments is required.
Physical Demands
Standing: Constantly (>66%)
Sitting: Rarely (

Job Tags

Shift work, Weekend work, Afternoon shift,

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