Job Description
This is a remote position.
Live Chat & Digital Correspondence Specialist Overview
Telurvision Solutions partners with clients who require accurate, timely, and well-structured digital communication. We are seeking Live Chat & Digital Correspondence Specialists to manage real-time customer interactions through chat, email, and secure messaging platforms. This role focuses on delivering consistent, client-approved responses while maintaining engagement across multiple channels.
Key Responsibilities
Respond to live chat inquiries in accordance with client-provided guidelines
Manage email correspondence with accurate, prompt, and well-formatted responses
Monitor multiple messaging channels while maintaining clear documentation of all interactions
Escalate complex or unresolved issues following client escalation paths
Maintain a professional, courteous tone across all communications
Required Skills & Competencies
Strong written communication skills with attention to grammar, clarity, and structure
Ability to manage multiple conversations simultaneously without losing accuracy
Familiarity with chat platforms, ticketing systems, and CRM tools
Strong reading comprehension for interpreting client policies and technical information
Stable, reliable work environment with secure internet connection
Preferred Experience
Prior experience in live chat or email-based customer support roles
Background in handling e-commerce, subscription services, or technical product queries
Equipment Requirements
To perform this role effectively, you must have:
A reliable computer (Windows 10 or newer, or macOS equivalent) capable of running multiple applications simultaneously
A stable, high-speed internet connection with consistent upload and download speeds for voice, video, and system access
A USB or wired headset with a noise-canceling microphone
A quiet, dedicated work environment free from background noise during scheduled hours
A second monitor or dual-screen setup (recommended for certain assignments)
Equipment assistance may be available for qualified locations and roles. Details will be discussed during the selection process.
Tools & Resources Provided
Access to Telurvision Solutions’ readiness and certification systems
Client-specific style guides and approved response templates
Secure communication platforms and tracking tools
Application Process
Submit your application through our online system. Selected candidates will proceed to a skills-based interview and role-matching stage.
View Additional Opportunities
To review other available roles and opportunities, visit the Telurvision Solutions Careers Page at
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