Job Description

Job Description

Job Description

We are seeking a customer-focused and tech-savvy Live Chat Operator to assist customers through online chat platforms. The ideal candidate will have strong written communication skills, attention to detail, and the ability to provide quick, accurate, and friendly responses to customer inquiries. This is a remote position with flexible scheduling options.

Key Responsibilities

• Respond promptly to customer inquiries via live chat and email.
• Provide accurate information about products, services, or policies.
• Handle multiple chat conversations efficiently while maintaining professionalism.
• Document interactions and update customer information in CRM systems.
• Escalate complex issues to appropriate departments when needed.
• Maintain a positive, helpful, and empathetic attitude toward customers.
• Meet performance goals related to response time, accuracy, and customer satisfaction.

Requirements

• High school diploma or equivalent; higher education preferred.
• Previous experience in customer service, live chat, or online support roles.
• Excellent written English and grammar skills.
• Strong multitasking and time management abilities.
• Basic computer literacy and familiarity with CRM or chat software.
• Reliable internet connection and computer (for remote roles).
• Ability to work independently with minimal supervision.

What We Offer

• Competitive pay and performance-based incentives.
• Fully remote position with flexible shifts.
• Paid training and growth opportunities.
• Supportive and collaborative virtual team environment.

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