Job Description

We are the leading provider of professional services to the middle market globally. Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our culture, talent, and experience, enabling us to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you, and that's why there's nowhere like RSM.

Enterprise Support Services Leaders

Enterprise Support Services Leaders oversee support functions within an organization, ensuring customer and operational needs are met efficiently. Their responsibilities include strategy development, team management, and performance monitoring of global support services. They provide executive leadership and oversight of enterprise location services, administrative services, and centers of excellence. Using extensive experience and judgment, they identify improvement initiatives, increase productivity, generate cost savings, manage risks, and act as trusted advisors to drive innovation and automation. They ensure smooth support operations, manage teams delivering essential services, and collaborate across departments to maintain compliance and support quality, consistency, and organizational growth across all locations.

Duties

1. Oversee daily operations of enterprise support teams.
2. Develop strategies to improve service delivery and satisfaction.
3. Collaborate across departments for seamless support.
4. Monitor and report on performance metrics.
5. Lead and mentor staff to foster a positive environment.
6. Manage budgets and resources effectively.
7. Ensure compliance with policies and regulations.
8. Drive continuous improvement initiatives.
9. Lead administrative professionals to develop capabilities.
10. Implement career development frameworks for support staff.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and performance metrics.
• Advanced Microsoft Office skills.
• Experience with project management tools.
• Problem-solving in fast-paced environments.
• Strategic planning capabilities.
• Expertise in customer service and support operations.
• Project management skills.
• Critical thinking.
• Adaptability to change.

Minimum Requirements

• Bachelor's degree and/or 10+ years in Public Accounting, Professional Services, or related field (Big Four preferred).
• 10+ years of management or leadership experience, preferably in a global professional services firm.
• Experience implementing administrative solutions at a global level.
• Ability to interact with multiple leadership levels.
• Experience leading a global/enterprise team and managing in a matrix organization.
• Visionary leadership, agility, and continuous learning.
• Experience consulting with executives and building credibility.
• Knowledge of customer service principles, budget management, and compliance standards.
• Strong organizational, communication, and proactive problem-solving skills.
• Empathy, resilience, teamwork, and innovation mindset.

At RSM, we offer a competitive benefits and compensation package, flexible schedules, and total rewards. Learn more at .

We are committed to equal opportunity and reasonable accommodation for applicants with disabilities. For assistance, contact us at 800-274-3978 or [email protected].

We do not hire entry-level candidates requiring sponsorship. Recent graduates with 1-2 years of relevant experience may qualify as experienced associates. We consider qualified applicants with criminal records in accordance with applicable laws. Compensation varies based on experience, skills, and location, with a range of $193,500 - $343,200. Selected candidates are eligible for discretionary bonuses based on performance.

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