Job Description

Medical Assistant 3 Receptionist 3

The Medical Assistant 3 Receptionist 3 plays a critical dual role in healthcare settings by providing both clinical support and front-desk administrative services. This position ensures smooth patient flow by managing appointment scheduling, patient check-ins, and maintaining accurate medical records. The role requires effective communication with patients, healthcare providers, and insurance companies to facilitate seamless care delivery. Additionally, the Medical Assistant 3 Receptionist 3 supports clinical staff by preparing patients for examinations, performing basic clinical tasks, and assisting with medical procedures as needed. Ultimately, this position contributes to a positive patient experience and efficient healthcare operations through a combination of clinical expertise and exceptional customer service.

Location: 17 Clyde Rd, Ste 101 Somerset 08873 (Mon, Tue, Thursday, Friday) 1 Ethel Rd. Suite 106A Edison 08817 (Wednesdays)

Minimum Qualifications

• High school diploma or equivalent.
• Certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA) from an accredited program.
• Minimum of two years of experience in a medical assistant or receptionist role within a healthcare setting.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Strong knowledge of medical terminology, patient privacy laws (HIPAA), and basic clinical procedures.

Preferred Qualifications

• Associate degree in Medical Assisting or related healthcare field.
• Experience with medical billing and coding processes.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the United States.
• Advanced customer service training or certification.
• Familiarity with insurance verification and authorization procedures.

Responsibilities

• Greet and register patients upon arrival, verifying personal and insurance information accurately.
• Schedule and confirm patient appointments using electronic health record (EHR) systems.
• Assist healthcare providers by preparing patients for examinations, taking vital signs, and documenting medical histories.
• Manage incoming calls, respond to patient inquiries, and coordinate communication between patients and medical staff.
• Maintain and update patient records, ensuring confidentiality and compliance with healthcare regulations.
• Collect and process payments, handle billing inquiries, and assist with insurance authorizations.
• Ensure the reception area is organized, welcoming, and stocked with necessary forms and materials.
• Support clinical staff with administrative tasks such as filing, faxing, and ordering medical supplies.

The required skills enable the Medical Assistant 3 Receptionist 3 to efficiently manage both clinical and administrative duties, ensuring patients receive timely and accurate care. Proficiency in EHR systems allows for precise scheduling, documentation, and communication with healthcare providers. Strong interpersonal and communication skills are essential for interacting compassionately with patients and coordinating with medical staff. Knowledge of medical terminology and clinical procedures supports the assistant in preparing patients and assisting during examinations. Preferred skills such as bilingualism and billing expertise enhance the ability to serve diverse patient populations and streamline financial processes, contributing to overall operational efficiency.

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