Job Description
Harbor is seeking a Mental Health Technician to join the Toledo team! This position is responsible for providing direct care to Urgent Care/Crisis clients and maintaining clinical records regarding each client's behavior.
Position is full time, 40 hours per week, and will work from 8:00a - 4:30p or 11:00a - 7:00p as needed.
Education/Experience/Other Requirements - High School Diploma or GED required. Associates or Bachelor’s in a Mental Health related field preferred.
- Experience working with and/or training in delivery of behavioral health services preferred.
- Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
- Ability to handle multiple-line phone system and busy waiting room simultaneously.
- Ability to adhere to strict client confidentiality standards and policies.
- Must be proficient and accurate in computer use, including Microsoft Outlook and Word.
- CPR/First Aid and NCI/CPI Certifications required within 90 days of employment.
- When applicable, non-licensed staff will be required to complete 20 hours of CEU’s every 24 months.
Essential Job Competencies/Primary Duties : - Assists with monitoring and maintaining client’s behaviors
- Recognize and respond appropriately to crisis situations.
- Delivers excellent customer service in the manner prescribed by the company's customer service standards and takes appropriate action as necessary to clearly understand and resolve client needs, whenever possible.
- Ensures that clients are checked in and announced to appropriate staff person; Provide any necessary follow-up and ensure the client is attended to in a timely manner.
- Responsible for client filing in a timely and accurate manner via electronic records. This includes sending client filing to other departments and scanning and attaching electronic records daily.
- Obtains and enters the admission information during initial and on-going client contact according to Harbor policy.
- Monitor and document clients’ activities and provide specific information and observations of the client's needs, and behaviors, to clinical staff when necessary.
- Maintains accurate and complete appropriate clinical records and in a timely manner.
- Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials.
- Maintains courtesy and professionalism with staff and clients.
- Understands and maintains professional boundaries in client interactions.
- Responsible for the completion of all scheduled tasks, care of clients and the department.
- Participates in interdisciplinary treatment planning.
- Must be available for back-up and emergency shift coverage as needed. Able to work a flexible schedule.
- Participates in training and development programs to enhance knowledge, skills, and personal service networks.
- Completes initial and annual Relias Trainings.
- May provide billable services and may have to fulfill or exceed unit expectations established by Harbor.
- May float to other locations to accommodate client or agency need.
- Accepts and completes other duties as assigned.
About Harbor: - A leading provider of mental health and substance use treatment for over 100 years
- 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
- Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor? It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Employee referral bonuses
- Ability to make a difference in your community!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Job Tags
Full time, Flexible hours, Afternoon shift,