Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atopthe town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner. 

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Describe the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions of each items origin, taste and preparation methods; communicate guests' orders including any specials needs or requests to the kitchen using the point-of-sales system; coordinate food timings; check completed kitchen orders with the guests' original order; serve items to the guest in a timely manner to ensure proper food and beverage quality.

• Quick and accurate execution of guests' beverage orders.

• Develop and make recommendations for all drink lists, specialties/featured drinks and customized drink orders.*

• Follow responsible alcohol service standards.

• Knowledge of Forbes and AAA Service standards.

• Ensure consistent bar presentation, utilize appropriate stemware, glassware as required by restaurant standards, polish glassware, stock bar supplies to par levels, etc.*

• Experience with custom cocktail development and ability to pair custom drink requests with menu items.

• Secure liquors, beers, wines, coolers, cabinets, and storage areas.

• Maintain bank, process all payment methods, complete necessary cashier reports, resolve discrepancies and complete all opening/closing paper work.

• Ensure that all the side work assigned is accomplished in a clean and orderly manner.

• Communicate effectively with internal and external guests.*

• Responsible for the cleanliness of the immediate work area, as well as the general property.

• Follow all safety and sanitation procedures*

• Comply with Hershey Entertainment & Resorts code of conduct policy.

• Full knowledge of all beverage, menu items and preparation methods.

• Mixologists will be expected to tip out their bar back (1.5% of total sales) and 10% of the servers tip share (with the mixologist). Mixologists will be expected to tip out their food runner (2% of food sales).*

• Work harmoniously and professionally with co-workers and supervisors.

• Plate and prepare food items.

• Anticipate guests' needs, ascertain satisfaction, offer suggestions, respond urgently and appropriately to guests concerns and requests.

• Assist management in monthly inventory processes.

• Complete any related duties and tasks assigned.

Qualifications:

• Minimum of 2 years of fine dining experience

• Must be 18 years of age or older

Knowledge, Skills, and Abilities:

• Detailed knowledge of spirits knowledge and food

• Experience with custom cocktail development

• Successful certification of mixology/wine programs and/or seminars post-employment

• Must be able to pass the accredited alcohol server test (RAMP) within probation period.

• Must be able to successfully complete assigned alcohol-related training

Job Demands:

• While performing the duties of this job, the employee is required to:

• Climbing Ladders Never

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Occasional (<33%) (lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Constant (>67%)

• Stooping Frequent (34-66%)

• Bending Frequent (34-66%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

• Must be able to work weekends and holidays Must be able to work flexible hours based on operations needs

This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet schedule requirements, which will most likely include evening and weekend hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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