Job Description

Join to apply for the MSP Staffing Manager role at Onward Search 1 week ago Be among the first 25 applicants Join to apply for the MSP Staffing Manager role at Onward Search This range is provided by Onward Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $75,000.00/yr - $95,000.00/yr Position Overview: The Manager of MSP Delivery will lead and oversee the successful delivery of all MSP client engagements, ensuring high-quality service, efficient operational management, and continuous process improvement. They will also be expected to produce and place candidates with clients, through sourcing and qualifying candidates for open jobs. The Manager will also be expected to proactively build and nurture a pipeline of candidates with backgrounds in our space. This role is responsible for aligning client needs with staffing solutions, managing delivery teams, and fostering strategic partnerships with MSP clients to meet their unique workforce demands. Key Responsibilities: Operational Leadership: Oversee the daily operations of the MSP delivery team, including recruitment, onboarding, and management of contract employees, to ensure seamless and efficient staffing solutions, client management and quality assurance. Individual Production: Independently develop and build relationships with candidates via our internal database, job boards, social networking, portfolio sites, and networking events, or other professional events. Proactively build and independently nurture a pipeline of talent with backgrounds within our specialty for anticipated future client needs based on your unique relationship and/or knowledge of Onward clients. Source, app and submit candidates for priority open job orders. Manage the offer process with the candidate. Ensure the candidate is compliant and ready to start their assignment by the scheduled start date. Management of working professionals once they’ve been placed. Performance Optimization: Monitor key performance indicators (KPIs) to ensure service quality and drive improvements in delivery processes. Team Development: Recruit, train, and mentor a high-performing delivery team, fostering a culture of excellence and professional growth within the MSP delivery unit. Foster a collaborative, results-driven culture that aligns with the company’s values and goals. Ensure that the team is delivering exceptional service to both clients and candidates. Strategic Planning: Collaborate with senior leadership to develop and implement strategies that enhance candidate satisfaction, operational efficiency, and overall MSP program success. Risk and Compliance: Ensure all client engagements comply with company policies, industry regulations, and contractual requirements. Reporting and Analytics: Provide regular reports to senior management on performance metrics, client satisfaction, and operational challenges, utilizing data to make informed business decisions. Requirements: Experience: Minimum of 5+ years in staffing, with at least 2 years in a leadership role within an MSP or high-volume staffing environment. Industry Knowledge: Expertise in digital, marketing, creative and IT staffing is highly preferred. Skills: Strong candidate-facing skills, with demonstrated success in managing MSP accounts and delivery teams. Excellent organizational, analytical, and communication skills. Compensation: $75,000 - $95,000, based on experience. Commission eligible and bonus eligible based on performance of direct reports. Comprehensive benefits and PTO package, including 401k, offered. About Onward Search Onward Search is an award-winning recruitment and staffing agency with the mission to connect the nation’s top companies with the best creative, marketing and technology talent in the industry. Founded in 2007, our company is headquartered in Norwalk, CT and embraces a nationwide remote workforce. We have built a culture fostered on entrepreneurial spirit, integrity, teamwork and transparency. We believe different perspectives make Onward Search a better company and are committed to building a diverse and inclusive environment where every person feels like they belong. We’re proud to be recognized as “Best Companies to Work for Women” on Comparably, where we also hold an A+ rating for company culture and rank number one in diversity score amongst staffing companies in our industry. Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full-time employees. Applicants must be at least 18 years old to apply. Onward Search is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by State and Federal law. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Production Industries Staffing and Recruiting Referrals increase your chances of interviewing at Onward Search by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Staffing Manager jobs in Norwalk, CT . 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