Job Description

• Hybrid 3 days per week in Columbia
• 130-145K

Day-to-Day

Insight Global is seeking to hire a Senior IT Infrastructure Engineer to support an international electronics company. This role would sit in Columbia, MD with a hybrid schedule (3 days in office, 2 days remote). This role will be supporting and maintaining the Americas Data Center Network Infrastructure while providing follow-the-sun support to the customer’s global IT infrastructure.

• Maintaining Network & Network Security Infrastructure
• Provide complete operational life-cycle and project based support client infrastructure
• Participate in 24/7 follow-the-sun operating model along with EMEA and Asian region teams to support client infrastructure.
• Create and maintain SOPs, reference standards, architecture diagrams and other supporting documents as required.
• Continue to identify and implement regular operational activities that can be automated and or transitioned to Level 1 support after adequate documentation and knowledge transfer for swift issue resolution and better customer experience.
• As part of a larger team, maintain network infrastructure that meets and beats the established OLAs on both availability and performance.
• Follow client’s established ITSM standards while resolving incidents, problems & service requests and while making changes to Infrastructure.
• Continuously assess the technology and service risk within Americas Infrastructure and make improvements to mitigate those risks.
• Work independently, within a team environment to achieve business objectives.
• Minimum Domestic and International travel would be required

Must-haves

• Bachelors Degree in Computer Science or similar; or equivalent years of experience
• 3-5 years of 24/7 operational experience working on production infrastructure (on-call support)
• 5-7 years of hands on experience administering and architecting the following technologies
• Switching and Routing (LAN and WAN) protocols (VRF, EVPN, VXLAN, BGP, HSRP, LACP etc.)
• Network switches and routers - Cisco / Arista
• Aruba Edge Connect/ Silverpeak -SDWAN solution(s)
• Wireless
• Experience creating and managing Ansible playbooks to automate Network configurations and deployments
• Working knowledge of:
• IP Address Management (IPAM)
• GIT
• Python Scripting and Linux OS
• Experience creating SOPs and architecture documents

Plusses:

• ITIL certified
• ITSM - ServiceNow

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