Job Description

Join to apply for the Personal Banker role at Valley Bank . At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US. As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. Provides a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. Perform a variety of routine banking transactions (teller and platform), while supporting the Market Manager in achieving quality service and complying with operational procedures. Responsibilities Provide exceptional customer service in accordance with Valley's mission statement. Engage customers with friendly and professional service. Know and demonstrate Valley Bank products and services; educate customers and cross-sell products and services. Present a confident and professional demeanor to establish trust; analyze customer needs and recommend appropriate products and services. Meet with customers to analyze financial needs and maximize sales opportunities. Open new accounts (checking, savings, CD, IRAs), discuss/sell loan products, and promote online and mobile banking. Meet customer expectations and achieve service quality standards. Participate in the sales referral process; assist management in coaching and mentoring branch staff. Perform transactions as required by customers; use technology to provide efficient service. Maintain and balance cash; use Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and assist customers with Coin Machines. Act as Vault Teller to ensure adequate branch cash; assist in ordering/shipping currency and distributing cash to tellers within prescribed limits. Assist in community events and support CRA initiatives. Report significant matters and unusual customer activity to the Manager; maintain knowledge of compliance and regulatory requirements. Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures. Required Skills Excellent verbal and written communication; ability to write correspondence and demonstrate products and services to customers. Strong interpersonal and customer service skills; attentiveness, information retention, tact and diplomacy. Analytical, problem solving, and decision-making skills to resolve complex customer issues. Ability to make on-the-spot decisions regarding transactions; balance customer satisfaction with risk considerations. Ability to interpret written, oral, diagram or scheduled instructions. Deep understanding of Retail Banking and the ability to engage customers in discussions about products and services. Detail oriented with strong organizational skills and high accuracy. Ability to manage multiple projects simultaneously. Proficient computer skills. Required Experience High School diploma or GED and minimum 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program. Associates or Bachelor’s degree with concentration in accounting, business, finance, economics or related field is preferred. Preferred Experience FIS/IBS (Integrated Banking Solutions). Seniority level Entry level Employment type Full-time Job function Sales and Customer Service Industries Banking Referrals increase your chances of interviewing at Valley Bank. Get notified about new Personal Banker jobs in Fairfield, NJ. #J-18808-Ljbffr Valley Bank

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