Job Description

Join to apply for the Personal Banker role at Valley Bank . At Valley Bank, we believe in people’s growth potential. We invest in it, protect it, and focus it. For nearly 100 years, we’ve been the bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth, with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices across the U.S. As a Banking Service Professional, the Personal Banker provides effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley’s quality service standards. They provide a variety of banking solutions by analyzing needs, recommending solutions, and selling bank products and services to existing and potential clients. They perform a variety of routine banking transactions (teller and platform), while supporting the Market Manager in achieving quality service and complying with operational procedures. Responsibilities Responsible for providing exceptional customer service in accordance with Valley’s mission statement and engaging customers with friendly, professional service. Knowledge of all bank products and services and the ability to educate and demonstrate them to customers, including cross‑selling various products and services. Ability to present a confident, professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services. Meets with customers to analyze financial needs and maximize sales opportunities. Offers all bank products and assists with other service needs, opens new accounts (checking, savings, certificates of deposit, IRAs), sells loan products to existing and prospective customers, and promotes online and mobile banking capabilities. Responsible for meeting customer expectations and achieving service quality standards. Participates in and oversees the sales referral process ensuring customer financial needs are met and assists management in coaching and mentoring branch staff members. Ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently. Maintain and balance a cash box and utilize technology such as teller scanning equipment, cash recycling and dispensing machines, and coin machines. Act as vault teller ensuring adequacy of branch cash for daily transactions by assisting branch staff in ordering and shipping currency, coin, and controlling, distributing cash to tellers within prescribed limits. Assists in community events (e.g., Habitat for Humanity) and participates in and supports CRA initiatives, activities, and programs. Report all significant matters, issues, and unusual customer activity to manager, maintaining personal knowledge of compliance and regulatory requirements. Maintains knowledge and compliance with the bank’s Code of Conduct and all policies and procedures. Required Skills Excellent verbal and written communication; ability to write correspondence and demonstrate products and services to customers accurately. Excellent interpersonal and customer‑service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees. Strong analytical, problem‑solving, and decision‑making skills to effectively uncover and resolve complex customer issues. Ability to make sound decisions, including on‑the‑spot decisions regarding customer transactions, weighing customer satisfaction with bank exposure to loss or fraud, and rationalizing those decisions. Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or scheduled form. Deep understanding of retail banking and strong customer‑service skills with the ability to engage customers in conversation regarding products and services. Detail‑oriented, strong organizational skills, and a high degree of accuracy. Ability to manage multiple projects simultaneously. Proficient computer skills. Required Experience High school diploma or GED and a minimum of one year of business‑services experience in branch banking and knowledge of branch operations—or successful completion of a Valley Retail training program. Associate’s or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field is preferred. Preferred Experience Experience with FIS/IBS (Integrated Banking Solutions). Seniority Level Entry level Employment Type Full‑time Job Function Sales and Customer Service Industries Banking #J-18808-Ljbffr Valley Bank

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