Product Owner Job at Insight Global, Fort Worth, TX

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  • Insight Global
  • Fort Worth, TX

Job Description

*HAS TO BE A SUBJECT MATTER EXPERT IN SALESFORCE + LOCAL TO FORT WORTH*

Job Title: Salesforce Product Lead

Length: 12 month contract to hire

Pay Rate: $55-64HR

Start: ASAP

Location: Fort Worth, TX - Onsite one or two times a month

Required Skills:

• 7+ years experience with Salesforce CRM and at least one leading CCaaS platform (e.g., Genesys CX or Five9).

• 5+ years of experience in product management, preferably with exposure to contact center operations, digital transformation with CRM integrations.

• Strong understanding of contact center operations, case management, and omnichannel customer service.

• Strong experience with agile product development and integration projects.

• Ability to translate business needs into technical requirements and collaborate with IT teams.

• Strong stakeholder management, communication, presentation, and problem-solving skills.

Job Description

Insight Global is looking for a Salesforce Product Owner that will lead the strategy, development, and continuous improvement in the cloud platform for the integration of the contact center. The biggest priorities will define the Salesforce Roadmap, optimize the Customer Experience, leverage AI and automation, and drive operational excellence.

Job Tags

Contract work, Local area, Immediate start,

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