Job Description

Our client, a major global insurance brand, is looking for a project manager to join the Marketing & Communications team, bringing the brand to life across every touchpointfrom digital campaigns and thought leadership to corporate storytelling and creative design.

The Creative Operations Specialist will play a key role in driving operational excellence across the creative and brand ecosystem. Reporting to the Director of Creative Operations, this individual will be responsible for managing the intake, trafficking, and delivery of creative projects across Corporate Marketing & Communications. This role is ideal for a proactive, detail-oriented project manager who thrives in a fast paced environment, enjoys solving problems, and is passionate about enabling creative teams to do their best work through structure, clarity, and process discipline.

You will:

• Manage day-to-day trafficking of creative requests from intake through delivery, ensuring projects move smoothly across stakeholders and stages.
• Maintain and optimize the creative request intake process, ensuring clarity in project briefs, timelines, and deliverables.
• Serve as the primary liaison between internal stakeholders (marketing, communications, design, brand, digital, and external vendors).
• Assign and monitor creative workloads to ensure balanced resourcing and on-time delivery.
• Maintain project timelines, track milestones, and flag risks or delays.
• Manage multiple concurrent projects, ensuring priorities are clearly communicated, and deadlines are met.
• Support and help maintain the creative project management platform (e.g., Workfront, Asana, or Smartsheet) to ensure accurate tracking, reporting, and workflow transparency.
• Partner with the Director of Creative Operations to implement process improvements and standardize workflows across teams.
• Maintain clear documentation of project management processes, templates, and best practices.
• Assist in tracking creative and content budgets, invoices, and vendor activity where applicable.
• Ensure adherence to brand and creative governance standards across all deliverables. Cross-Functional Alignment
• Collaborate with integrated marketing, brand, communications, digital, and events teams to align creative priorities and resourcing.
• Facilitate cross-functional project kickoffs, reviews, and status updates.
• Partner with internal clients to ensure deliverables meet business goals, timelines, and brand standards.
• Communicate project progress and resource needs to leadership and key stakeholders.
• Develop reports and dashboards to provide visibility into creative team workload, throughput, and project performance.
• Identify trends and opportunities for workflow optimization.
• Present insights and recommendations to leadership to inform resourcing and operational planning.

You have:

• 3-4 years of project management experience in marketing, creative operations, or agency environments.
• Proficiency in project management software (e.g., Workfront, Asana, Wrike, or Smartsheet).
• Familiar with DAM technology (e.g., Bynder)
• Strong organizational and time management skills with meticulous attention to detail.
• Excellent communication and interpersonal skills; able to manage stakeholders across levels and disciplines.
• Demonstrated ability to manage competing priorities and drive accountability through process and collaboration.
• Data-driven mindset with experience tracking and reporting on project KPIs and operational performance.
• Experience working with creative teams (designers, writers, video, brand & Events) preferred.

Hybrid in Jersey City (two days on site)

6 month contract with a view to extension

Pay rate: 45-48 per hour

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