Remote Live Chat Agent Job at The Gents Place, Dallas, TX

bWdUSUxrMTdTYVljN2lURFNjS0VDLytnM0E9PQ==
  • The Gents Place
  • Dallas, TX

Job Description

We are looking for a Remote Live Chat Agent to join our customer support team. In this role, you will assist customers through live chat—providing fast, clear, and helpful responses to inquiries, issues, and support requests. You’ll be the first point of contact for many users, so a positive and professional communication style is essential.

This role is ideal for someone who thrives in a text-based environment , can multitask across multiple conversations, and enjoys solving problems efficiently—all while working remotely.

Key Responsibilities

  • Respond to customer inquiries via live chat in a timely, accurate, and friendly manner.
  • Handle multiple chat conversations simultaneously while maintaining quality and professionalism.
  • Troubleshoot product or service issues and provide quick solutions or escalate when necessary.
  • Maintain detailed and accurate records of all chat interactions using CRM or ticketing systems.
  • Collaborate with other support agents or departments to resolve complex issues.
  • Provide product or service guidance, recommend features, and assist with basic onboarding if needed.
  • Follow company policies, tone guidelines, and service standards in every interaction.

Job Tags

Remote work,

Similar Jobs

Frazer Jones

Human Resources Manager Job at Frazer Jones

 ...Job Description Representing a global industrial manufacturer, we are proud to be leading the search for an HR Manager. This role will lead HR operations and support organizational change across a multi-site, predominantly blue-collar workforce. This is a pivotal... 

Culbertson and Gray Group

Zillow Flex Real Estate Agent Job at Culbertson and Gray Group

 ...Job Description Job Description Are you a licensed real estate agent eager for genuine support and meaningful growth opportunities? At The Culbertson Gray Group, we offer authentic tools, structured guidance, and leadership to help you strategically expand your... 

SynergisticIT

Entry-Level Full-Stack Developer Job at SynergisticIT

 ...about coding or technology and ready to make your mark in tech? For more than 15 years, SynergisticIT has been helping aspiring developers like you excel in the tech industry. We focus on equipping you with the skills and experience needed to not only secure a job but... 

NVA

Veterinarian Job at NVA

 ...Closed Saturdays/Sundays, No On-Call, 4-Day Work Week, Full-Time or Part-Time******...  ...~ IDEXX Digital Radiography ~ Digital Dental Radiography ~ Ultrasonic Dental Equipment...  ...AVImark software ~ Ability to work from home with a hospital-provided laptop Job Summary... 

Boston Hale

Practice Manager Job at Boston Hale

The Practice Manager will be required to support a high-performing team and will serve as the primary liaison to other practice groups and business functions. The successful candidate will be knowledgeable about the practice area and understand how it relates to the practice...