Job Description

Job Description

Teleion is looking for a Senior Supplier Relationship Manager to join our team! You will be joining a team of customer centric Teleion consultants who are dedicated to the success of our clients.

Successful candidates will have experience in at least two of the following three disciplines – Supplier Management, Relationship Management and Project Management – and can become well versed in all three in order to bridge across our diverse group of stakeholders.

Responsibilities:

• Manage supplier performance, owning and improving the overall performance of suppliers in alignment with facilities services supplier performance playbook and 3rd party engagement standards
• Support development, evolution and sustainment of facilities services supplier performance playbook, leveraging organizational and industry knowledge
• Works with suppliers and cross-functional partners to develop industry-leading KPIs, Service Level Agreements and methods to monitor performance for each line of business, based on business objectives and industry standards
• Initiate and conducts formal business and performance reviews with supplier and company leadership to set strategic direction and establish potential development opportunities
• Participate in sourcing-led RFPs, including scope of work, KPIs, and supplier diversity to ensure aligned with business needs, resiliency and minimize risk of single source supplier dependencies
• Lead or participate in supplier contract negotiation and execution; creates and Support contractual expectations between service providers
• Identify synergies within existing supplier services, researches industry trends in products and services, and identifies viable new and diverse suppliers
• Lead key supplier strategic rollouts for new/existing equipment and/or large-scale customer promotions

Business

• Monitor supplier performance against established Key Performance Indicators and compliance with contract requirements
• Analyze supplier performance data and Provide leadership reports and action plans
• Audit KPIs quarterly in partnership with suppliers and the business (at minimum) and drives continuous improvement through periodic KPI and target updates
• Identify trends and identify chronic issues to action against opportunities to improve supplier performance, increasing customer satisfaction, quality and efficiency through transparent reporting while improving processes and reducing cost.
• Execute or oversees penalty trend reporting; analyzes and verifies rebates, penalties and incentives on an ongoing basis
• Develop, analyzes and distributes supplier, parts availability and ad-hoc reporting or oversees the process
• Support budget development, auditing and/or invoicing processes

Prioritization

• Leverage organizational and industry tools to consistently and proactively plan and prioritize work
• Manage contract activities and timelines in partnership with sourcing and in accordance with broader sourcing and supplier performance strategies; aggregate key business requirements/SOW to support contract and/or RFx process
• Partner with sourcing to schedule contract-related activities ahead of expiration
• Set goals for the line of service and supplier in alignment with organizational strategies and business needs
• Work with suppliers and cross-functional partners to track and monitor projects and initiatives to ensure deliverables are met
• Manage or oversee business review agendas, meeting notes, and follow up items in accordance with facilities services supplier playbook and with suppliers
• Lead efforts to resolve performance opportunities or exceptions, developing and enforcing Corrective Action Plans in partnership with the business
• Develop business cases to advocate for change and address business needs

Collaboration

• Act as an interface within the client company to ensure effective communication relative to supplier performance, including business requirements, initiatives and strategy
• Drive communication of improvements to supplier performance issues including progress towards systemic/chronic issues
• Respond to or Provide oversight for events, incidents, or escalations and questions from suppliers, supporting and responding as necessary
• Consult with leadership and cross-functional partners to identify needs for improved and expanded supplier performance and updates to statements of work
• Identify and communicate responsibilities and practices across suppliers and cross-functional partners
• Support the implementation of company programs and initiatives through suppliers and cross-functional engagement
• Advocate within the business, supporting requirements gathering and process development for supplier-related systems and work-tracks
• Understand and Leverage external organization and industry culture while modeling and sharing our client's culture and values
• Additional tasks as may be assigned

Requirements:

• 5-10 years of experience in procurement, sourcing, or supplier management in services categories
• Supplier Management experience: vendor performance, relationships, RFPs, negotiations, supply chain initiatives, and/or driving cost savings
• Partner with strategic vendors to standardize global and regional process implementation
• Strong data analysis skills with Excel and/or Business analytics tools
• Experience providing excellent customer service within a professional setting
• Ability to prioritize work and proactively solve problems in a fast-paced, high volume, environment, with minimal supervision
• Flexibility to take meetings with clients across global time zones
• Ability to communicate effectively through listening, writing, and communication skills with an attention to detail
• Takes initiative to pursue solutions, maintain a level of curiosity, and assist team members with ad hoc tasks
• Establishing and maintaining relationships with internal and external clients

This is a full time role and Teleion offers full benefits, PTO, holiday, 401(k). See how other employees have reviewed us on Glassdoor.

Required: Eligibility to work in the United States without sponsorship presently or in the future.

For the 5th straight year Teleion has made the Seattle Business Magazine Washington’s 100 Best Place to Work list! (-best-companies-work/100-best-companies-work-midsize)

Teleion is an Equal Opportunity Employer – We welcome all races, sexual orientations, gender identities, veterans, religions and disabilities

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