Job Description

Job Description

Hybrid in Enon, OH - 3 Days On-Site

Seeking a Service Delivery Manager who is comfortable working in a challenging and diverse environment to assist with delivering outstanding Network Services to the business. You will also serve as a direct support contact to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical, organizational and communication skills. They must be a strong team player able to collaborate with others.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $65 - $75 / hr. w2

Responsibilities

• Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of ongoing and new projects to gain insights into the scope of service delivery
• Take accountability for service delivery performance, meeting customer expectations, and forecasting future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

Experience Requirements

• Previous experience in a large Enterprise is preferred
• Basic to Intermediate technical understanding of networking and wireless technologies
• Experience using ServiceNow
• Active listening and analysis to identify issues or problems to ensure correct teams are involved in remediation efforts
• Research and creativity to identify a solution to the issue or problem
• Ability to communicate resolutions in a simple, easy to understand manner to the business
• Communication skills: Verbal and written – via phone, email, chat, etc.
• Must be able to clearly communicate status updates
• Must be able to describe technical items to non-technical users
• Ability to help a team member or customer real-time while performing other tasks
• Passionate about customer support
• A deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
• Experience managing 3rd Party Network Service Provider
• Understanding of network fundamentals

Education Requirements

Bachelor’s Degree or Equivalent Work Experience, Computer Science, MIS, or similar field

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected].

Job ID: JN -052025-102079

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