Job Description
Shelter Monitor
Maureen Howard
10720 Pacific Highway SE
Lakewood WA,
98499
POSTING DATE : May 28, 2025
REPORTS TO : Shelter Operations Manager
HOURS :Full Time 5 PM – 1 AM Mon- Fri
PAY RANGE : $21.26-27.51 per hour
BENEFITS : Medical, dental, vision, retirement, life insurance, long term disability insurance and sick
leave are available to employees. Employees accrue 116 hours of vacation during the first year and
receive 11 paid holidays. (Prorated for part-time employees).
Position type: Non-exempt. Unionized position, represented by Local 8 of the Office of Professional
Employees International Union (OPEIU).
This position monitors activities at the Shelters and maintains a safe environment for all Program
Participants. This position also provides emergency coverage as needed and works closely with other
Shelter Organizers, the on-site Case Manager and the Shelter Operations Manager.
Responsibilities:
• Foster a safe, clean and peaceful environment in the shelter.
• Assist clients/participants in completing move-in and move-out paperwork. Monitor
individuals entering and exiting the shelter. Maintain logs and complete incident reports.
• Provide outreach and info to neighborhood residents. Handle donations.
• Provide an on-site presence in the shelter, provide assistance to the program participants,
enforce rules and guest policy.
• Monitor activities, safety, security and cleanliness in the shelter. Serve on team providing
24/7 staffing. Monitoring the people as they enter and exit the site. The purpose is to assist
with deterring theft, violence, vandalism, illegal activities or infractions of rules and code of
conduct.
• Perform light-maintenance and janitorial of common areas, entry, kitchen, community
space, bathrooms, grounds and the perimeter of the shelter.
• Assist in setting up shelter meetings and assign daily and weekly duties to be performed by
program participants.
• Prepare vacant units including light maintenance, cleaning, and coordinating with vendors in
a timely manner. Maintain inventory of basic supplies and order supplies.
• Respond to program participants' concerns and questions.
• Provide info and feedback to Case Manager and Shelter Operations Manager on on-going
operations and the welfare of program participants.
• Respond to emergencies, being on-call with cell phone and performing grounds checks. Call
911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of
incidents, safety concerns and other related issues.
• Be able to lift at least 25 pounds.
• Other duties as assigned.
Qualifications:
• Proven ability to work with minimal supervision.
• One year maintenance, customer service and/or management experience.
• Demonstrated ability to work with people with sensitivity to cultural, race, gender, mental
health and class issues, and a demonstrated commitment to low-income housing and ending
homelessness.
• Experience working with low-income people.
• Excellent problem solving and conflict resolution skills.
• Excellent communication skills.
• Must pass criminal background checks and drug screening test.
About us:
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and
managing low-income housing; developing innovative solutions to homelessness; advocating for
housing justice; providing supportive services; and operating hygiene services for homeless people at
our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages
over 3,000 units including rental housing, permanent supportive housing and transitional housing.
The populations served include: families, singles, seniors, veterans, young adults, immigrants, low
wage workers, and people living with physical and mental disabilities. LIHI is one of the largest
nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and
five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to
homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our
hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and
dedicated to taking bold steps in ending homelessness and creating supportive communities for
people to thrive.
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