Job Description

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel. Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs. Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues. Demonstrates professional attitude, conduct, and appearance. Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods. Provides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays. Participates in training as needed and required. Perform all other associated tasks as assigned by management. Requirements include High School Diploma or equivalent, ability to establish and maintain good relations with customers, functional literacy in part numbers and line codes, excellent communication and organizational skills, ASE Parts Specialist certification, knowledge of the part of the city the store services, ability to operate a manual transmission vehicle, and ability to work retail hours at any store location as assigned. Additional preferred skills include operating TAMS point-of-sale system, using adding machine, processing cash/check/credit card transactions, physical capabilities such as standing/walking entire shift, lifting up to 60 pounds, bending/stooping, reaching upper shelves, and moving heavy equipment with aids. Benefits include outstanding health benefits, 401K, stable Fortune 200 company with a family feel, supportive company culture, and career development opportunities.

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