Job Description

Job Description

Hi,

BlinkRx is currently hiring "Bilingual Korean/Vietnamese Customer Support Specialist" to work Fulltime with us. Interested candidates can share their resume to " [email protected] ".

Position: Bilingual Korean/Vietnamese Customer Support Specialist

Location: Chesterfield, MO & Pittsburgh, PA

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements:

• Bilingual Vietnamese required, with strong command of the English language
• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours:

• Full time, 40 hrs/week (5x8), rotating Saturdays 1/month: 9am- 5pm
• Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm)
• Scheduling flexibility, as your schedule may change over time according to business needs
• Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

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